Device purchased from not received BlackBerry 10 OS 0.3.1 update?

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BlackBerry 10 smartphones purchased from may not automatically receive the prompt to update their software to BlackBerry 10 OS version 10.3.1 but the solution is simple.

To receive the update, complete the following steps:

  1. Remove the SIM card from the device. For steps to remove the SIM card, see the device’s User Guide.
  2. Connect to an available Wi-Fi network and wait till the BlackBerry logo appears at the top-right near the signal indicator.
  3. Press and hold the Power button to turn off the device.
  4. Re-insert the SIM Card.
  5. Press the Power button to turn on the device.

Note: If Wi-Fi is not available, then allow the device to start up without a SIM card in it and wait for 5 minutes. The software update notification should then appear.

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