Terms and Conditions

Legal Notice

Welcome to this website (the “Site”), which is owned and operated by Rapid Mobile. Rapid Mobile maintains the Site as a service to its visitors, subject to the following terms and conditions concerning the use of the Site (“Terms of Use”). When you use the Site, you accept the Terms of Use; if you do not agree to the Terms of Use you may not use the Site. Rapid Mobile reserves the right to modify content on the Site and these Terms of Use periodically without prior notice.

Parties to the Terms of Use Agreement

Visitors, viewers, users, subscribers, members, affiliates, dropshippers or customers, collectively referred to herein as “Visitors,” are parties to this agreement. The website and its owners and/or operators are parties to this agreement, herein referred to as “website.”

Use of Content on the Site

You may view, download, and print contents from the Site subject to the following conditions: (a) the content may be used solely for information purposes; and (b) the content may not be modified or altered in any way. You may not republish, distribute, prepare derivative works, or otherwise use the content other than as explicitly permitted herein.

You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Rapid Mobile without the express written consent of Rapid Mobile. You may not use any meta tags or any other “hidden text” utilising Rapid Mobile name or trademarks without the express written consent of Rapid Mobile. You may not use any Rapid Mobile logo or other proprietary graphic or trademark as part of the link without express written permission.

You do not acquire any ownership rights to any content in the Site. Any unauthorised use terminates the permission or license granted by Rapid Mobile.

Reviews, Comments, Communications, And Other Content

You may submit comments and provide other content so long as the content is not obscene, illegal, threatening, or defamatory and so long as the content does not invade the privacy or infringe the intellectual property of a third party. Further, such content may not contain software viruses, mass mailings, chain letters, or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the information.

By submitting information, you grant Rapid Mobile a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to reproduce, use, modify, publish, adapt, translate, create derivative works from, distribute, and display such content throughout the world in any media. By submitting information you also represent and warrant that that the content is accurate; you own or have permission to use the content that you submit; and that use of the content will not cause injury to any person or entity.

Products, Services and Content Offered by Rapid Mobile on the Site

Rapid Mobile offers products and services on the Site. When you enrol to obtain a product or service from Rapid Mobile on the Site, you accept the specific agreement applicable to that product or service. Your use of any such product or service offered on the Site is governed by the terms and conditions in the agreement for that product or service. Except as provided in that agreement, Rapid Mobile does not warrant that any product descriptions or content contained in this website is accurate, current, reliable, complete, or error-free.

Please keep in mind that Rapid Mobile offers features that if used, may require data transfer usage on your mobile phone’s data plan. When downloading this content OTA, though the content is provided free of charge, you will be using data through your network provider, and should make sure you have an adequate data plan before doing so. Rapid Mobile will not be responsible for any data charges you may incur by use of this website.

E-mail Services

Where it says “Unlimited” in any of the specifications or features for our products or services, this means that we do not explicitly impose any limit. There may be practical limits on the usage of these features however.

We are not responsible for any use you make of our services. In addition you agree to indemnify us against any of the effects of your use or misuse of our services, or claims resulting from that use or misuse.

We shall take reasonable measures to endeavour to maintain our services, but you will not be eligible for any compensation because of any loss or unavailability of any service we provide. We reserve the right to change any service at any time.

We shall not be held responsible for any loss however caused resulting from any suspension or unavailability of any service.

You are required to keep the contact details you provided to us up to date. We may use these addresses to contact you by post or email from time to time, but these addresses will not be passed to any other companies or third parties.

You will keep your password secret and will not disclose it to any third party. You will notify us and change any password you believe has been compromised.

Copyright Information

The Site and the content within the Site are the property of Rapid Mobile or its suppliers and are protected by United Kingdom copyright laws and international treaty provisions. The compilation, organisation and display of the content as well as all software and inventions used on and in connection with this Site are the exclusive property of Rapid Mobile. Rapid Mobile reserves all rights in the Site and its content not specifically granted in any agreements with Rapid Mobile or in the Terms of Use.

Trademark Information

Rapid Mobile and other marks indicated on our site are pending registered trademarks of Rapid Mobile in the United Kingdom and/or other countries. Other Rapid Mobile marks, graphics, logos, page headers, button icons, scripts noted on the Site are Rapid Mobile service marks, trademarks and trade dress and are the sole and exclusive property of Rapid Mobile.

Rapid Mobile’s service marks, trademarks and trade dress may not be used in any manner that is likely to cause confusion among customers, in any manner that disparages or discredits Rapid Mobile and in connection with any service or product that is not sponsored, endorsed or produced by Rapid Mobile.

All other trademarks not owned by Rapid Mobile or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Rapid Mobile.

Privacy Statements

Because we respect your right to privacy, we have developed a Privacy Policy to inform you about our privacy practices. Please view the Privacy Policy to learn more about the company’s privacy guidelines.

Third Party Web Sites and Information

The Site may provide hyperlinks to third party websites or access to third party content. Rapid Mobile does not control, endorse, or guarantee content found in such sites. You agree that Rapid Mobile is not responsible for any content, associated links, resources, or services associated with a third party site. You further agree that Rapid Mobile shall not be liable for any loss or damage of any sort associated with your use of third party content. Links and access to these sites are provided for your convenience only.

Generally, external websites do not meet the purposes of Rapid Mobile if they contain, suggest, or infer any of the following:

  1. Advocacy of or opposition to any politically, environmentally, or socially controversial subjects, issues, or candidates.
  2. Disparaging or promoting any person or class of persons.
  3. External content not suitable for readers or viewers of all ages, or links to or other promotion of businesses whose products or services are not suitable for persons of all ages.
  4. Promoting or inciting illegal, violent, or socially undesirable conduct.
  5. Promotion or availability of alcohol or tobacco products.
  6. Promotion or availability of illegal drugs.
  7. Promotion or availability of adult or sexually oriented entertainment or materials.
  8. Promotion, opposition, or availability of weapons.
  9. Promotion, opposition, or availability of gambling.
  10. Claims of efficacy, suitability, desirability, or other non-objective statements about businesses, products, or services.
  11. Content that infringes on any trademark, copyright, or patent rights of another.
  12. Claims or representations in violation of advertising or consumer protection laws.
  13. Content that a reasonable citizen may not consider to maintain the dignity and decorum appropriate for government.

This list is a nonexclusive list. The external link policy applies only to websites outside Rapid Mobile owned sites.

Amazon Affiliate

Amazon Affiliate Disclosure Notice: It is important to also note that Rapid Mobile is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for website owners to earn advertising fees by advertising and linking to,,,, and any other website that may be affiliated with Amazon Service LLC Associates Program.


You agree to defend, indemnify, and hold harmless Rapid Mobile, employees, attorneys, and agents (“Indemnitees”) against all claims, expenses, liabilities, losses, costs, and damages, including reasonable attorney’s fees, that the Indemnitees may incur (i) in connection with your use of the Site or any hyperlinked web site or (ii) resulting from content you supply.

Store Terms and Conditions


You can pay by credit card, debit card or direct bank transfer. We do not accept cheques at this time. When paying by Bank Transfer, stock will be automatically reduced and allocated to your account. UK Bank payments not received within three days will result in automatic order cancellation. For International Bank Transfers, payments not received within seven days will result in automatic order cancellation. No items will be shipped until cleared payment is received.

Return Policy

If you purchase a product on this Site, which you later wish to return, your request for return will be governed by our return policy (General Return Policy). Our Return Policy sets out in detail how we manage return requests from our Users. We will request you to accept our General Return Policy before you can make a purchase on this Site.

Representation of Products

The images of the products on Rapid Mobile are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours and tones will accurately reflect the colour and tone of the actual product.

Order Cancellation

We explicitly reserve the right not to accept your order, or to cancel the purchase agreement after the automated order confirmation.


Sometimes you wish to buy a product but you won’t have the money for a few days. To help you in this situation, Rapid Mobile operates a deposit facility, allowing you to secure a product for a maximum period of seven days (or release date for pre-order items).

Once a deposit is paid, your product will be removed from stock and held for you until the remaining amount is paid in full.

Should you decide not to pay the remaining amount within the seven day period, an administration fee of 10% (Ten percent) will be charged and deducted from the deposit amount that you paid. The remaining 90% will be refunded within 30 days of your request.

If you feel that you cannot pay within the seven day period (or release date of pre-order product), please DO NOT make a deposit payment.


DropShipping accounts are for those who wish to purchase bulk devices at a reduced rate for their clients (or indeed themselves). Rapid Mobile DropShipping Account levels range from 1 to 5 levels with increasing discount rates, dependant on volume purchases made.

In order to avoid abuse of DropShipping accounts, at least 3 devices must be purchased within one calendar year.  Failure to do so will result in DropShipping accounts becoming reduced to standard Customer Accounts. Any client will then have to re-order a new DropShipping Account should they wish to.

Shipping / Delivery

Our delivery service is quick and efficient, using established reputable shippers so that you receive your order promptly and in good condition. Any item not available for next day shipping will be clearly marked with the estimated shipping time frame.

Currently packages are shipped via Fedex and Royal Mail.

Royal Mail and Electronic Products with a Battery

Royal Mail permits the sending of batteries but there are a few regulations in place. You can see them here.

When shipping electrical goods that contain a battery (mobile phones etc), we will open your package and place the battery within the device. This is to comply with Royal Mail rules and regulations.

Which cities do you ship to? How much does it cost?

We offer FREE EXPRESS SHIPPING for all orders over 100 GBP, anywhere in UK. All other shipping costs are calculated for you in real-time during the checkout process.

How long does it take to receive the order?

It usually takes 1-3 working days for Fedex/Royal Mail to deliver the item, but as per our experience 80% of the shipments are delivered in 2 working days!

Customs Duty / Import Fees / VAT

Customs, VAT and other Duties will be paid by us, what you see as product’s price is the final and landing cost, you won’t need to pay any additional fee, GUARANTEED!

How will I know if my order has been dispatched?

We’ll send you an email as soon as your order has been dispatched from our warehouse and a tracking link will be included in your order that you can view within your account area.

Shipping addresses

To minimise fraud, for new customers, we will only ship to the billing address if paid by card. We will ship to any address if paid by bank transfer. Repeat customers may ship to multiple addresses.

Can I pick up my items?

Due to the nature of our supply chain this is currently not possible.

Contact Information

If you have any questions regarding these Terms of Use, please contact us or visit our Privacy Centre for further information.

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