Forget Me

Forget Me

Right to be forgotten

Article 17 of the GDPR gives users the right to be forgotten which, in simple terms, means that you can request Rapid Mobile erase any personal data we may hold. Rapid Mobile has processes in place to ensure that we respond to a request for erasure without undue delay and within one month of receipt. 

Rapid Mobile can extend the time to respond by a further two months if the request is complex or we have received a number of requests from the individual. In that situation, we will let the individual know without undue delay and within one month of receiving their request and explain why the extension is necessary.

Individuals have the right to have their personal data erased if:

  • the personal data is no longer necessary for the purpose which we originally collected or processed it for;
  • we are relying on consent as our lawful basis for holding the data, and the individual withdraws their consent;
  • we are relying on legitimate interests as our basis for processing, and the individual objects to the processing of their data, and there is no overriding legitimate interest to continue this processing;
  • we have processed the personal data unlawfully (ie in breach of the lawfulness requirement of the 1st principle);
  • we have to do it to comply with a legal obligation; or
  • we have processed the personal data to offer information society services to a child.

The right to erasure does not apply if processing is necessary to comply with a legal obligation or for the exercise or defence of legal claims.

Rapid Mobile can refuse to comply with a request for erasure if it is manifestly unfounded or excessive, taking into account whether the request is repetitive in nature. If we consider that a request is manifestly unfounded or excessive we can request a “reasonable fee” to deal with the request; or refuse to deal with the request.

If we refuse to comply with a request for erasure, we will inform the individual without undue delay and within one month of receipt of the request. We will inform the individual about the reasons we are not taking action; your right to make a complaint to the ICO or another supervisory authority; and your ability to seek to enforce this right through a judicial remedy.

If you wish any data to be removed, please use the form below.

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