John Chen: I’ll get BlackBerry to the point where it’s cool again

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BlackBerry is going through a turnaround phase but it may not be a survivor. Even BlackBerry CEO John Chen compares BlackBerry to a patient in critical condition.

"The first thing you do is stabilization," he said, which means in business getting the financials in order. Then, "you examine what is driving you to disconnect with customers. If you weren't disconnecting from customers, then you wouldn't need me."

The job of the turnaround CEO involves a careful balance between cutting costs, working to keep current customers and then finding something to sell that they want but don . . .

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