Campaign for re-launch of iconic mobile boosts consumer engagement and sales potential for Nokia

Posted on March 02, 2017, 4:24 pm
3 mins

Nokia’s campaign announcing the relaunch of its classic 3310 mobile has had a significant impact on consumer engagement with the brand – 50% of consumers say they have read or heard about Nokia in the past week – putting awareness above any other mobile phone providers including Samsung and iPhone.

The research by Harris 24 also revealed over a quarter of consumers are more likely to buy a Nokia phone as a direct result of the announcement.

The study, which aimed to uncover the impact of Nokia’s use of nostalgia on brand engagement, revealed that the 3310 campaign overshadowed customer perception of other mobile brands during the same period. Just two-fifths (42%) of respondents remembered having seen or read about Samsung in the same time period, while only a third (35%) claimed to have seen or read about iPhone.

Google was next in line with only 16% visibility and all other mobile brands – Sony, BlackBerry, LG and Microsoft – achieved even lower results. Meanwhile, awareness of Nokia rose to almost two-thirds (60%) for consumers who had previously owned a 3310.

Most significantly for Nokia, over a quarter (27%) of recipients said they would be more likely to purchase a Nokia phone as a direct result of the campaign, a figure that rises to over a third (37%) among the key millennial demographic (18-34 year olds).

In addition to comparing brand engagement with the mobile frontrunners, the survey examined how aware consumers are of Nokia’s full new range of smartphones. Just a quarter (26%) of consumers remembered seeing messaging that other Nokia smartphones would be launched, although this increased to a third (33%) among 18-34 year olds.

“It is clear to see that nostalgia has significant power over consumers, with impressive numbers of individuals engaging with the campaign, and over a quarter saying they would be more likely to purchase a Nokia phone following the 3310 announcement,” commented Alberto Pirisinu, Research Manager, TMTE, Harris Interactive.

“What will be interesting to see is whether the brand can maintain the same level of consumer engagement once the initial novelty of the announcement has worn off, and if the impact will stretch to Nokia’s other new models going on sale.”

This survey was conceived, designed, fielded and analysed within a 24-hour period, using Harris 24.
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