Zinc Group launches Safe-Harbour for Vulnerable Customers

Safe-Harbour does not ask for money, but is there to try and help anyone who is struggling with their finances

The Zinc Group has launched a new service designed to identify and service the needs of the growing number of vulnerable customers in a post covid-19 environment, through its new trading style “Safe-Harbour”

Safe-Harbour has been in development over the last 6 month of 2020 and was launched in January 2021 to a number of selected clients.

Safe-Harbour offers a single point solution which is able to offer two key services to it clients to ensure the identification and subsequent care of vulnerable customers, this is achieved by:

  • Providing the ability to analyse a client’s portfolio and identifying customers who are in or about to fall into a state of vulnerability.
  • Manage the care of vulnerable customers via the Safe-Harbour service, this is delivered via a specialist customer care team and supported by a digital platform and portal which offers a wide range of support and information to customers and or their representatives.

Safe-Harbour does not ask for money, but is there to try and help anyone who is struggling with their finances, whilst also dealing with other issues which make it harder to do so. Many people face multiple challenges in their lives which often make dealing with day to day problems more challenging.

Some of the most common reasons we see that people can need additional help and support with their finances can include:

  • Sudden loss of income
  • Serious Illness
  • Mental Health
  • Bereavement
  • A severe change in circumstances
  • Complications as a result of the Covid-19 pandemic

Dougie McManus (Zinc Group CEO) said:

“We recognised early in 2020 that the challenges being faced by many customers would result in a rapid increase in volumes of customers who would likely fall into a vulnerable category, it was clear to us that the best solution for such customers would have to take the form of a very specific service designed from the ground up with these customers in mind”

“Which is why in 2020 we invested in some extensive market research working with test groups to ensure that we could deliver a service of value to those most in need of assistance, this resulted in the development of our safe-Harbour digital platform and was a driving force in our recruitment and subsequent training models”

“Additionally, we have partnered with a leading data provider who specialise in vulnerability giving us the ability to identify customers who are in and or about to fall into a vulnerable state, which means we can get the care and assistance these customers require both quickly with appropriate solutions which best suit individual’s needs”

My Cart Close (×)

Your cart is empty
Browse Shop

Rapid Mobile

Rapid Mobile uses cookies, tokens, and other third party scripts to recognise visitors of our sites and services, remember your settings and privacy choices, and - depending on your settings and privacy choices - enable us and some key partners to collect information about you so that we can improve our services and deliver relevant ads.


By continuing to use our site or clicking I Accept, you agree that Rapid Mobile and our key partners may collect data and use cookies for personalised ads and other purposes, as described more fully in our privacy policy.


You can change your settings at any time by clicking Manage Settings or by visiting our Privacy Centre for more detailed information.


Privacy Settings saved!
Cookie Services

We need your consent so that we and our trusted partners can store and access cookies, unique identifiers, personal data and information about your browsing behaviour on your device. This enables us to serve relevant content and advertising to you, and to improve the service that we provide to our readers. This only applies to we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site.

We track anonymized user information to improve our website.
  • _ga
  • _gid
  • _gat

Save my preferences