O2 launches Overpayment Estimator to tackle confusing mobile billing

4,337

O2 is launching an Overpayment Estimator, providing a quick and easy way for people to find out if they are being overcharged for their mobile contracts. The move aims to change the outdated industry practice of charging consumers for phones they already own.

Customers using the Overpayment Estimator will be asked questions about their current contract, including the device, as well as the monthly and upfront payments they are making, with the Overpayment Estimator providing guidance on how much they could potentially be overpaying per month.

Customers currently in-contract will also be offered the option to download a calendar invitation to remind them when their contract ends.

With custom plans, O2 customers don’t get charged for their phones beyond the end of their contract and O2 will automatically and immediately lower customer bills once a phone has been paid off.

Mark Evans, CEO of O2, said:

“It is simply not right that consumers across the UK are being charged for a phone they already own. You wouldn’t keep giving money to your mortgage provider if you’d finished payments and owned your house – so why should it be that way for your phone?

The mobile industry does not have the best track record on transparent billing practices.  Our Overpayment Estimator is another positive move towards changing that.”

The introduction of the Overpayment Estimator comes at a time when UK consumers are calling for greater flexibility in their mobile payments.

Recent research conducted by YouGov on behalf of O2 found that 81% of Brits feel trapped by fixed term contracts for mobile technology, and 89% agree that operators should make monthly contract payments more flexible.

Rapid Mobile uses cookies, tokens, and other third party scripts to recognise visitors of our sites and services, remember your settings and privacy choices, and - depending on your settings and privacy choices - enable us and some key partners to collect information about you so that we can improve our services and deliver relevant ads.

 

By continuing to use our site or clicking Agree, you agree that Rapid Mobile and our key partners may collect data and use cookies for personalised ads and other purposes, as described more fully in our privacy policy.

 

You can change your settings at any time by clicking Manage Settings or by visiting our Privacy Centre for more detailed information.

 

Privacy Settings saved!
Cookie Services

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

These cookies are necessary for the website to function and enable essential services and functonality, including identify verification, service continuity and site security. Opt out is not availabe.

Essential Session management cookies for logged in users
  • wordpress_test_cookie
  • wordpress_logged_in_
  • wordpress_sec

For perfomance reasons we use Cloudflare as a CDN network. This saves a cookie "__cfduid" to apply security settings on a per-client basis. This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
  • __cfduid

Used by Spamshield to stop spam signups
  • _wpss_h_
  • _wpss_p_

NewsWire Service
  • BIGipServerwidget2_www_http

Decline all Services
Accept all Services