Facebook is was working to resolve issues faced by some users while sending and receiving media files on Facebook, Instagram and WhatsApp. The outages appear to be connected to US cybersecurity firm Cloudflare which has been affected by an outage at telecommunications provider Verizon.
More than 14,000 users reported issues with Instagram, while more than 7,500 and 1,600 users reported issues with Facebook and WhatsApp, according to outage tracking site Downdetector.com.
“During one of our routine maintenance operations, we triggered an issue that is making it difficult for some people to upload or send photos and videos. We’re working to get things back to normal as quickly as possible and we apologise for any inconvenience,” a Facebook spokesperson said.
Not all users are affected: Facebook, Instagram and WhatsApp were working for some staff in Rapid Mobile’s office.
Users in the UK, US and Europe appear to be hardest hit in the latest in a string of outages. Reports have come in from further afield, including Australia, Brazil, Colombia, Japan, Mexico, The Philippines, Russia, Singapore, South Africa and Uruguay.
On WhatsApp, some users noticed image and video files were not able to send, while others on Instagram claimed they could not see images on their feed.
“We’re aware that some people are currently having trouble uploading images, videos and other files on our apps,” a spokeswoman for Facebook said.
“We’re working to get things back to normal as quickly as possible.”