Samsung Canada Announces Refund and Exchange Details for Note7 Devices

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Further to announcements made earlier this week, Samsung Canada confirmed beginning today it is offering Galaxy Note7 owners who bring their device to their original Samsung or authorized reseller point of purchase, the following options:

  • A $100 credit* for customers who exchange their Note7s for a Galaxy S7 and S7 edge.
  • A $25 credit* for customers who exchange their Note7s for a refund or other smartphone.

The above customer options will also be available to customers who purchased their Samsung Note7 on Samsung.com.

“We greatly appreciate the support and patience of our customers, carrier and retail partners and remain committed to putting our customers first,” says Paul Brannen, COO & EVP Mobile Solutions.

Additionally, with a continued focus on delivering customer satisfaction, Samsung Canada is offering a refund on Note7 specific accessories purchased at Samsung or authorized reseller. Appropriate proof of purchase is required.

*Details specific to each Carrier and Retail partner.

For customer enquiries on Note7 returns, users can contact 1-855-747-6520.

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