BlackBerry

Enterprise Instant Messenger now available in BES12

BlackBerry today announced that Enterprise Instant Messenger (EIM) and its support for Microsoft Lync and IBM Sametime has returned in the latest update to BES12.

This Workspace app has been missing its companion BES component, the BlackBerry Collaboration Service (BCS) since the launch of BES12.

BlackBerry Enterprise Instant Messaging allows your employees to continue their IM chat away from their desk with mobile apps for Microsoft Lync and IBM SameTime.

Some of the features of BlackBerry Enterprise IM:

  • Tap to Call within Enterprise IM Chat
    This is a simple but powerful feature that allows you to seamlessly transfer to a new mode of communication with colleagues. As great as Enterprise IM is, sometimes there’s no substitute for hashing something out over the phone. With the 3.1 Service Pack, you can now simply tap to call whomever you’re chatting with – without the need for dialing a number. Enterprise IM and phone integration means you’ll be taking care of business more quickly than ever before.
  • Invite to Meeting from Enterprise IM Chat
    This one is another incredibly handy feature that’s going to make your life a whole lot easier. Have an IM conversation that needs to quickly move to a discussion? You can now send calendar invitations automatically to chat participants directly from your Enterprise IM conversation with an invitation that includes the chat discussion text that can be edited or augmented with additional information.
  • Enables federation & public IM connectivity
    Want to securely IM with your customers and partners? You can chat easily cross platform with colleagues, customers and partners as BlackBerry IM now enables federation and public IM connectivity – whether a federated partner like Microsoft Lync or a public IM providers like Skype – all from within the same client.
  • Avatar and Picture Support
    You’re not faceless on Enterprise IM any more. The 3.1 Service Pack brings avatar support to contact management, so even if you don’t remember that new co-worker’s name, you’ll recognize their face.
  • Displays Mobile Status
    Busy? Away from your desk? Available? You can now set a mobile status on your Enterprise IM profile, so your colleagues will know exactly when it’s a good—or not so good—time to contact you.

With the latest update to BES12.1, BCS 12.1 is now available.

BCS comes with BES12.1, but as a separate installer, which can be downloaded here.

The BlackBerry Enterprise IM client for Microsoft Lync and IBM Sametime can be found on BlackBerry World here.

The BlackBerry Enterprise IM client for Cisco can be found on BlackBerry World here.

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