Nuance

H&M integrates Google Business Messages with Nuance Intelligent Engagement Platform

customers can message directly within entry points from a variety of Google experiences, such as Google Search, Google Maps, and others.

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H&M has Integrated Google’s Business Messages into the Nuance Intelligent Engagement Platform to make the experience more accessible. Instead of calling in, customers can message directly within entry points from a variety of Google experiences, such as Google Search, Google Maps, and others . . .

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