Google pulls latest Chrome update after data becomes inaccessible

Google forced to pull roll-out of the latest update to Chrome web browser due to a bug that is wiping people’s data.

Google has pulled its latest Chrome update after users reported their data becoming inaccessible after installing the new version of the web browser.

Chrome 79 is the latest version of the world’s most popular web browser, which is used by more than 1 billion people.

The bug appears to only affect apps that use Android’s built-in WebView – a feature that allows users to view web pages within an app. Some apps, such as DuckDuckGo rely entirely on WebView in order to operate.

Google developers admitted the fault in a bug report on Friday, revealing that the issue related to file migration from Chrome 78 to Chrome 79. It appears to be the case that the data hasn’t been lost… it’s just currently inaccessible to Android phone owners.

“We are currently discussing the correct strategy for resolving this issue which will be one of: a.) continue the migration, moving the missed files into their new locations; b.) revert the change by moving migrated files to their old locations,” one developer explained.

“We will let you know which of these two options have been chosen soon.”

Responding to the issue, users described the bug as “a catastrophe” and a “major issue” after losing data in third-party Android apps.

“I’m sorry for the data loss! I know from experience that it’s really frustrating to have to deal with a problem that you have little control over, and I understand that losing data puts you in very difficult positions,” a different Google developer wrote.

“This issue is marked P0 [highest priority] so, at this point, we don’t need more reminders about how important this is for you.”

Google is yet to release a full list of affected apps and did not immediately respond to a request for comment.

Rapid Mobile

Rapid Mobile uses cookies, tokens, and other third party scripts to recognise visitors of our sites and services, remember your settings and privacy choices, and - depending on your settings and privacy choices - enable us and some key partners to collect information about you so that we can improve our services and deliver relevant ads.

 

By continuing to use our site or clicking I Accept, you agree that Rapid Mobile and our key partners may collect data and use cookies for personalised ads and other purposes, as described more fully in our privacy policy.

 

You can change your settings at any time by clicking Manage Settings or by visiting our Privacy Centre for more detailed information.

 

Privacy Settings saved!
Cookie Services

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies.Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site.

We track anonymized user information to improve our website.
  • _ga
  • _gid
  • _gat

Decline all Services
Accept all Services