BlurtBox poised to bridge the communication gap between customers and hospitality businesses
BlurtBox today announced a new smartphone app that allows restaurant goers to voice their concerns directly to restaurant managers as an alternative to posting complaints on social media.
With its simplistic user interface, the BlurtBox app is the easiest way to leave feedback about dining experiences and resolve customer service issues in real time.
Until now, online comments from customers that experience poor customer service have been unheard. Research shows 92 percent of diners will not alert restaurant staff of a bad experience.
Customers instead turn to social media and online review sites, hoping their feedback will eventually be addressed.
BlurtBox gives users a comfortable space to privately connect with restaurant managers. With one click, users Ã¢â‚¬Å“blurtÃ¢â‚¬Â their feedback, and it instantly appears on the restaurant ownerÃ¢â‚¬â„¢s mobile phone. Users can provide contact information or leave feedback anonymously.
Ã¢â‚¬Å“ItÃ¢â‚¬â„¢s a win-win,Ã¢â‚¬Â says BlurtBox Founder and CEO Julien Meyer.
Ã¢â‚¬Å“Customers know their voices are heard, while restaurateurs can address customer service issues and avoid the harsh burn of negative online reviews.Ã¢â‚¬Â
About 50 new Central Florida businesses each week sign up for the app. BlurtBox has already partnered with several restaurants, including:
- Graffiti Junktion