Apple has initiated a free logic board replacement program for some owners of the iPhone 8, admitting that “a very small percentage” of units were shipped out with a manufacturing defect. Affected iPhones may freeze, reboot, or outright fail to turn on.
Apple has determined that a very small percentage of iPhone 8 devices contain logic boards with a manufacturing defect. Affected devices may experience unexpected restarts, a frozen screen, or won’t turn on. Apple will repair eligible devices, free of charge.
If your iPhone is listed as affected, Apple will repair it, free of charge. You need to make an appointment at an Apple store or authorised service provider. Alternately owners can contact Apple support directly and arrange for a mail-in, but all three methods involve iPhones being sent to a distant repair center.
Affected units were sold between September 2017 and March 2018 in Australia, China, Hong Kong, India, Japan, Macau, New Zealand, and the U.S. The iPhone 8 Plus is not affected by this issue.
It should go without saying that it’s critical to backup a device to iCloud or iTunes before handing it over.
You can check if your iPhone 8 is affected here.