iphone-11 colours

Apple confirms iPhone Touchscreen Display module issues

Apple launches iPhone 11 a replacement program

Last updated:

Apple has confirmed that “a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module.” The company has announced a replacement program and confirmed that affected devices were manufactured during a six-month period between November 2019 and May 2020. 

Apple didn’t put a number to its “small percentage” but with almost 40M iPhone 11 units sold between January and June 2020, a small percentage can add up to millions of units. If your iPhone 11 is exhibiting touch response issues, you can enter its serial number on the replacement program page to check whether it is eligible for repair. 

Eligible iPhone 11 units can be repaired either by an authorized Apple service provider, an official retail store or via the company’s mail-in repair service. Apple states: 

“If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.”

What this means is that if you thought this was a chance to get your cracked iPhone 11 screen repaired for free, think again. If you send in an affected iPhone 11 with even small cracks in the display, be prepared to receive a bill for its replacement as part of the touchscreen repair process. This is a free service only for the touchscreen issue.

However, Apple notes that “If you believe your iPhone 11 was affected by this issue, and you paid to repair your device, you can contact Apple about a refund.”

Rapid Mobile

Rapid Mobile uses cookies, tokens, and other third party scripts to recognise visitors of our sites and services, remember your settings and privacy choices, and - depending on your settings and privacy choices - enable us and some key partners to collect information about you so that we can improve our services and deliver relevant ads.

 

By continuing to use our site or clicking I Accept, you agree that Rapid Mobile and our key partners may collect data and use cookies for personalised ads and other purposes, as described more fully in our privacy policy.

 

You can change your settings at any time by clicking Manage Settings or by visiting our Privacy Centre for more detailed information.

 

Privacy Settings saved!
Cookie Services

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies.Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site.

We track anonymized user information to improve our website.
  • _ga
  • _gid
  • _gat

Decline all Services
Accept all Services