Apple announces MacBook Service Program

Apple has announced a special program to support repairs on bad keyboards in MacBook and MacBook Pro models.

Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner

Apple or an authorized repair shop will examine user MacBooks to determine whether the unit is a candidate for service and, if so, replace problematic keys or the entire keyboard. Owners who already paid for eligible keyboard repairs can contact Apple to request a refund. Apple’s coverage applies to MacBook units up to four years after their first retail sale.

The program arrives as a growing number of customer complaints question the reliability of Apple’s butterfly keyboard. The low-profile switch design debuted with the 12-inch MacBook in 2015, while second-generation switches arrived in the MacBook Pro line the following year.

The program covers all laptops that use Apple’s new low-profile “butterfly” keyboard design, including all models of MacBook (2015, 2016, 2017), and all three MacBook Pro models (13-inch without Touch Bar, 13-inch with Touch Bar, 15-inch) released in 2016 and 2017. The program is in effect for four years after the first retail sale of the units, so if you bought a MacBook the day it went on sale in March 2015, you’re still covered through March 2019.

Rapid Mobile

Rapid Mobile uses cookies, tokens, and other third party scripts to recognise visitors of our sites and services, remember your settings and privacy choices, and - depending on your settings and privacy choices - enable us and some key partners to collect information about you so that we can improve our services and deliver relevant ads.


By continuing to use our site or clicking I Accept, you agree that Rapid Mobile and our key partners may collect data and use cookies for personalised ads and other purposes, as described more fully in our privacy policy.


You can change your settings at any time by clicking Manage Settings or by visiting our Privacy Centre for more detailed information.


Privacy Settings saved!
Cookie Services

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site.

We track anonymized user information to improve our website.
  • _ga
  • _gid
  • _gat

Decline all Services
Accept all Services