Apple announces MacBook Service Program

Apple has announced a special program to support repairs on bad keyboards in MacBook and MacBook Pro models.

Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner

Apple or an authorized repair shop will examine user MacBooks to determine whether the unit is a candidate for service and, if so, replace problematic keys or the entire keyboard. Owners who already paid for eligible keyboard repairs can contact Apple to request a refund. Apple’s coverage applies to MacBook units up to four years after their first retail sale.

The program arrives as a growing number of customer complaints question the reliability of Apple’s butterfly keyboard. The low-profile switch design debuted with the 12-inch MacBook in 2015, while second-generation switches arrived in the MacBook Pro line the following year.

The program covers all laptops that use Apple’s new low-profile “butterfly” keyboard design, including all models of MacBook (2015, 2016, 2017), and all three MacBook Pro models (13-inch without Touch Bar, 13-inch with Touch Bar, 15-inch) released in 2016 and 2017. The program is in effect for four years after the first retail sale of the units, so if you bought a MacBook the day it went on sale in March 2015, you’re still covered through March 2019.

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