How to tell you have the new Galaxy Note7

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Samsung started shipping new Galaxy Note7 smartphones today as they kicked off the UK Galaxy Note7 Exchange Program earlier today. The company has now detailed how users can confirm their Note 7 device is safe to use.

To help users easily understand if they have a new device and  use their new Galaxy Note7 with confidence, the company has introduced a Green battery icon that has been included in three specific software changes.

The new green battery icon will be visible on: 1) the Status Bar; 2) the Always On Display screen; and 3) the Power Off prompt screen, which can be accessed by long-pressing the power key.

Additionally, users can easily check if they are using the new Galaxy Note7 by looking for a square symbol on the label of the packaging box as below.

galaxy-note7 barcode

Samsung UK & Ireland vice president Conor Pierce said:

“Our absolute priority is the safety of our customers – that’s why we are asking all Galaxy Note7 customers to act now and exchange today.

“We would like to apologise to our Note7 customers for not meeting the standard of product excellence that they have come to expect from Samsung and we sincerely thank them for their understanding and patience.”

UK Customers with Galaxy Note7 service related questions can contact the Samsung customer service team on 0330 726 1000 (Monday-Saturday, 9am to 6pm).

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