Apple is investigating a video showing a smoking iPhone 7 Plus which Brianna Olivas posted to Twitter, a video of smoke billowing from her iPhone 7 Plus revealing a large section of the iPhone’s display pulling away from its aluminum chassis anchoring, then delaminating from its coverglass seconds later.
As of the time of publishing, Olivas’ video accumulated well over 1 million views and has been retweeted more than 26,000 times.
Olivas stated that she experienced problems powering up her device, which was purchased from a Sprint store in January, just one day prior to the video.
She took the phone in to an Apple store for testing, but employees found the device to be working normally.
The next morning, Olivas had the iPhone charging next to her head. Fortuitously, her boyfriend moved it to a nearby dresser as he made his way to the bathroom. Moments later seeing the device “steaming” and making a “squealing” noise, he quickly grabbed the iPhone and put it on Olivas’ bathroom sink, where the device “blew up.”
So my IPhone 7 plus blew up this morning was not even using it, literally no explanation for this pic.twitter.com/sQ8CJt4Y69
— Bree✨ (@briannaolivas_) February 23, 2017
An Apple spokesperson says the company is aware of the video. “We are in touch with the customer and looking into it.”